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Madison Water Utility Response To COVID-19

Madison Water Utility

Response to COVID-19 – Madison Water Utility will be closing its offices to the public beginning Monday, March 16.


Many of you our clients may have questions about the water here in the city of Madison and surrounding Dane County towns and cities. Action Plumbing, Heating, Air Conditioning and Electric, Inc., is providing you with the latest information given to the community about Madison Water Utility actions that may directly effect you.

Response to COVID-19 – 3/13/2020, 4:10 p.m.

In response to the growing COVID-19 outbreak, Madison Water Utility will be closing its offices to the public beginning Monday, March 16, until further notice. The change is intended to help protect the critical employees who operate and maintain our city’s water system.

Both the Madison Water Utility Administrative Office (119 East Olin Ave.) and Operations Center (110 South Paterson St.) have outside drop boxes where customers can leave Municipal Service Bill payments. In-person payments will not be accepted for the time-being.

There have been some concerns about the availability and safety of tap water during the COVID-19 outbreak. This virus is not known to be a waterborne pathogen, and people can continue to use tap water as they normally would–for drinking, handwashing, cooking, etc. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to disinfection, and standard treatment and disinfectant processes are expected to be effective. Madison Water Utility always adds a small amount of chlorine to disinfect all the water pumped through our system.

Tap water availability

Madison Water Utility has a Continuity of Operations Plan that outlines our essential functions and provides guidance on response during emergencies. First and foremost, our essential function is to provide safe water for daily needs and fire protection. Our emergency planning helps ensure we always have enough trained staff to keep the water running, even in times of widespread illness.

Non-payment Policy

Madison Water Utility never disconnects people because of unpaid bills, but that’s not the case for all utilities. We applaud the decision from the Public Service Commission of Wisconsin to suspend all utility shut-offs during this public health emergency.

More concerns or questions? Email water@madisonwater.org.

3/18/2020, 11:40 a.m.

Madison Water Utility is exempting late payment fees until further notice. We recognize that for many of our customers, this is a time of enormous personal and financial stress, so we are working to do what we can to minimize that stress in the days and weeks ahead.

We ask that customers who are still able to pay their Municipal Services Bill on time please continue to do so. Our customer service staff is here to help if you have any questions: water@madisonwater.org, Phone: (608) 266-4641

Madison Water Utility never disconnects customers for late payments.

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